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Overview
Every modernisation journey has its pitfalls. In this STACK Meetup, discover how the GovTech team supporting HDB, Singapore's public housing agency, overcame challenges to modernise systems and support increased citizen demand.
Deep dive into what really drives change beyond just tech upgrades. Learn about the real lessons the team has picked up along the way. Avoid the usual pitfalls and make smarter moves by understanding how tech, people, and value underpin modernisation.
This session will also spotlight HDB Contact Centre's successful modernisation through GatherSG, a Whole-of-Government solution. Hear about what worked (and what didn't!), how the team dealt with changing needs agilely, and the impact of value delivered to citizens.
Who should attend: Tech/dev leads, Software Developers and Engineers, and Digital Service Delivery Professionals
Event details
Timing displayed in agenda is based on Singapore Timezone(GMT +8)
Introduction by STACK Community
Opening
Speaker
Ms Chua Hui Hua
Director, Apps Programme (Social), GovTech SingaporeDriving Real Change - Lessons from our Modernisation Journey with HDB
Speaker
Mr Yong Jia Hao
Assistant Director, Government Digital Products (Applications), GovTech SingaporeLessons from HDB's Contact Centre
Speaker
Mr Chiang Qiyu
Software Engineer, Housing Programme, Government Digital Products (Applications), GovTech SingaporeQ&A
Related products
OpusOpus helps government agencies automate workflows and build business rules visually. Pre-connected to whole-of-government tools, with compliance built in.